Contact Us

For support by email, contact support@luckyvibecasino.wtf. Where possible, write from the email address associated with your Lucky Vibe Casino account. This can help support identify your account and review your request more efficiently.

What to include in your message

To help us respond faster, include your account email or username, a short description of the issue and screenshots if relevant. If your question relates to a particular transaction, page or error message, include the available details and the approximate time it occurred. Never include your password or unnecessary security information in an email.

• Account access, profile details and verification questions
• Deposit, withdrawal and payment-related queries
• Questions about bonus terms, conditions and eligibility
• Technical problems affecting the website or your account
• Responsible gambling requests, including account restrictions or a break from gambling

Support replies are usually provided within 24 hours, although response times can vary depending on the nature of the request, the information supplied and the checks that may be required. Please avoid sending multiple messages about the same issue, as this may make it harder to track your request. If you need to add information, reply to your original email where possible.